Custom Decorated Pet Urn - Handmade | Ceramic Pet Urn

Custom Decorated Urns – Refunds & Adjustments

• For custom-decorated urns, we’ll share photos of your piece before glazing. At this stage, small adjustments (such as adding fur spots or minor decorative details) can be made.
  
• Major changes, like switching between open or closed eyes, cannot be made once the decoration has begun.
  
• Once you confirm that the design meets your expectations, we will glaze the urn. After glazing, no further changes are possible (though you may request final photos before shipment).
  
• If the urn does not meet your expectations before glazing, we will issue a refund minus a $200 artist’s fee, which covers the decoration work already completed. This fee is non-refundable.
  

Express Shipping

• We are happy to offer express delivery (2–3 business days) once your urn is finished.
  
• Please note that decoration takes 2–3 weeks, and shipping time begins after the urn is completed.

Handmade Craftsmanship

Every Pulvis Art Urn is handmade by European artisans.

Because of this, tiny natural variations—such as small dots, chips, or marks (up to 4 mm in size)—are normal characteristics of handmade ceramics and not considered defects.

Order Cancellations

• You may cancel your order within 24 hours by emailing us at art@pulvisurns.com.
  
• Cancellations after 24 hours are still possible, but a $50 fee will be withheld from your refund.
  

✨ Our goal is to keep you informed and involved throughout the process so your custom urn is exactly as you envisioned.

Bottom filled/ No bag needed

Suitable for outdoors and home

INNER COATING is Included 

Material: Ceramic

Capacity and dimensions depend on the urn model chosen above

HANDLING TIME:

Orders are usually processed in less than 1 business day. We ship from the EU (Sofia, Bulgaria).

IMPORT DUTIES AND TAXES:

• USA: All duties and taxes are included in the price.
  
• Canada & UK: Import duties and taxes are not included and are payable by the customer upon delivery or online before delivery.

SHIPPING:

• Europe / UK: Standard shipping via UPS, delivery in 3–6 business days.
  
• USA / Canada / Australia / Rest of the world: Standard shipping via UPS, delivery in 3–5 business days.
  
• Other countries: Delivery time depends on your location, but usually no more than 8 business days.
  

EXPRESS SHIPPING:

Available at checkout. Delivery usually takes 2–3 business days.

We recommend sealing the ceramic cap to the plastic lid, after the lid is inserted in the urn, so it is kept in place. Note that sometimes the ceramic cap does not fit tightly.

• Handmade in Europe. ISO standard 9001:2015 certified product.
• Soft rubber layer on the bottom to ensure no furniture scratching.
• Sustainable packaging, ensuring extra protection.
• Easy sealing - just 3 steps. Please, follow the instructions.

Pulvis Art Urns - Designing and Manufacturing Handmade Urns for Ashes since 2017.

A world leader in the design and manufacturing of high-end memorial products, Pulvis Art Urns is a unique mix of innovation, art and meticulousness in the quest for excellence. 
All of our urns for ashes, keepsake urns, pet memorials and memorial accessories are handmade in Europe and certified by the ISO standards.
Fruit of constant artistic restlessness and dedicated customers service, Pulvis Art Urns is a brand that stands for a contemporary, stylish and exclusive memorial urn.

Global Website: www.pulvisurns.com

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