Pulvis OOD is completely dedicated to customer’s satisfaction. If you have any suggestions on how we can improve our service please let us know by emailing or calling us through the contact page.
Terms & Conditions
Our Terms and Conditions act in accordance with the UK & EU legislation and ensure that all our customers can shop confidently.These general terms and conditions are applicable on all offers, orders and agreements by Pulvis Art Urns and exclude all other potential terms and conditions. By confirming your order, you have read and accepted our conditions.
Our website is available to take orders 24 hours a day, 7 days a week. All orders are processed between 6.00am to 4.00pm Monday to Friday (GMT+1). Phone line and online chat operates during EET business hours, meaning 7:00am to 16:00 (GMT+1).
You can order items through our website whenever. The time we need to process your purchase is 2 business days. We start preparing the shipment, immediately after the purchase is made. Please note that until we have confirmed the order to you no offer of sale is made. In the event that we decline to process your order, we will contact you by e-mail to say so.
Please provide a detailed information of the delivery adress when making a purchase.
Processing your payment
After you place an order on our website you will need to make payment for the goods or services you have ordered. In order to process your payment we use a third party payment processor (Shopify Payments) and a fraud gateway to ensure that your order is not fraudulent (Signify inc. Your payment will be processed by Shopify Payments.
Transfer and storage of your information
Shopify Payments is located in Canada. Information relating to the processing of your payment is stored outside the European Economic Area on our [third party payment processor’s servers in Canada and the United States.
Legal basis for processing: necessary to perform a contract (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract: to fulfil your contractual obligation to pay for the goods or services you have ordered from us.
If there is any problem with your order, be it stock or anything else, we will contact you. All orders are subject to availability at all times. If you are not happy with this Pulvis Art Urns will refund 100% of your money. Customers have the right to cancel and return their order within 14 days, for any reason and with no justification.
Products and Specifications
All features, content, specifications, and prices of products and services described or depicted on this website are subject to change at any time, without notice. Certain weights, measures and descriptions are approximate and are provided for convenience only. We make every effort to display the specifications and features of our products, the actual colour you see will depend on the system you are viewing the site on.
All the materials – website design, content, graphics, software and text - belong to the Company and it reserves all the rights of their use. Without our consent or permission, no one is allowed to redistribute or reproduce any of the material on this website. Content can be downloaded or printed out only for non-commercial, personal use.